:root {
    --primary-color: #d32f2f;
    --secondary-color: #f44336;
    --bg-color: #f9f9f9;
    --text-color: #333;
    --border-color: #ddd;
    --card-bg: #fff;
    --tab-bg: #e0e0e0;
    
    /* Ticket Status Colors */
    --status-raised: #f44336;
    --status-received: #ff9800;
    --status-solved: #4caf50;
}

* {
    box-sizing: border-box;
    margin: 0;
    padding: 0;
    font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif;
}

body {
    background-color: var(--bg-color);
    color: var(--text-color);
    line-height: 1.6;
    padding: 20px;
}

.container {
    max-width: 1000px;
    margin: 0 auto;
}

header {
    text-align: center;
    margin-bottom: 20px;
}

header h1 {
    color: var(--primary-color);
    font-size: 2.5em;
    margin-bottom: 5px;
}

/* Tabs */
.tabs {
    display: flex;
    margin-bottom: 20px;
    background: var(--tab-bg);
    border-radius: 8px;
    overflow: hidden;
}

.tab-btn {
    flex: 1;
    background: none;
    border: none;
    padding: 12px;
    font-size: 16px;
    font-weight: bold;
    color: #555;
    cursor: pointer;
    border-radius: 0;
    transition: background 0.3s, color 0.3s;
}

.tab-btn:hover {
    background: #d5d5d5;
}

.tab-btn.active {
    background: var(--primary-color);
    color: white;
}

.tab-content {
    display: none;
}

.tab-content.active {
    display: block;
}

/* Layout */
.dashboard-layout {
    display: grid;
    grid-template-columns: 1fr;
    gap: 20px;
}
@media (min-width: 768px) {
    .dashboard-layout {
        grid-template-columns: 1fr 1fr;
    }
}

/* Sections */
section {
    background: var(--card-bg);
    padding: 25px;
    border-radius: 8px;
    box-shadow: 0 4px 6px rgba(0,0,0,0.1);
    margin-bottom: 30px;
}

h2 {
    margin-bottom: 20px;
    color: var(--text-color);
    border-bottom: 2px solid var(--border-color);
    padding-bottom: 10px;
}

/* Forms */
.form-group {
    margin-bottom: 15px;
}

label {
    display: block;
    margin-bottom: 5px;
    font-weight: bold;
}

input[type="text"],
select,
textarea {
    width: 100%;
    padding: 10px;
    border: 1px solid var(--border-color);
    border-radius: 4px;
    font-size: 16px;
}

button {
    background-color: var(--primary-color);
    color: white;
    border: none;
    padding: 12px 20px;
    font-size: 16px;
    border-radius: 4px;
    cursor: pointer;
    width: 100%;
    font-weight: bold;
    transition: background-color 0.3s ease;
}

button:hover {
    background-color: var(--secondary-color);
}

.refresh-btn {
    background-color: #f0f0f0;
    color: #333;
    width: auto;
    padding: 8px 15px;
    font-size: 14px;
    margin-bottom: 15px;
}

.refresh-btn:hover {
    background-color: #e0e0e0;
}

/* Autocomplete */
.autocomplete-container {
    position: relative;
}

.autocomplete-results {
    position: absolute;
    top: 100%;
    left: 0;
    right: 0;
    background: white;
    border: 1px solid var(--border-color);
    border-top: none;
    z-index: 99;
    max-height: 200px;
    overflow-y: auto;
    border-radius: 0 0 4px 4px;
    box-shadow: 0 4px 6px rgba(0,0,0,0.1);
    display: none;
}

.autocomplete-results div {
    padding: 10px;
    cursor: pointer;
    border-bottom: 1px solid #eee;
}

.autocomplete-results div:hover {
    background-color: #f0f0f0;
}

.autocomplete-results div:last-child {
    border-bottom: none;
}

/* Feed & Tickets */
.feed {
    display: flex;
    flex-direction: column;
    gap: 15px;
}

.concern-card {
    border: 1px solid var(--border-color);
    padding: 15px;
    border-radius: 4px;
    background: #fafafa;
    position: relative;
}

.concern-card.status-raised {
    border-left: 5px solid var(--status-raised);
}
.concern-card.status-received {
    border-left: 5px solid var(--status-received);
}
.concern-card.status-solved {
    border-left: 5px solid var(--status-solved);
    opacity: 0.7;
}

.concern-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 10px;
}

.ticket-meta {
    font-size: 0.85em;
    color: #666;
}

.status-badge {
    padding: 3px 8px;
    border-radius: 12px;
    color: white;
    font-size: 12px;
    font-weight: bold;
    text-transform: uppercase;
}
.badge-raised { background: var(--status-raised); }
.badge-received { background: var(--status-received); }
.badge-solved { background: var(--status-solved); }

.concern-type {
    font-weight: bold;
    font-size: 1.1em;
    margin-bottom: 5px;
}

.concern-details {
    margin-bottom: 15px;
}

.ticket-actions {
    display: flex;
    gap: 10px;
}

.btn-action {
    padding: 6px 12px;
    font-size: 13px;
    width: auto;
}
.btn-received { background-color: var(--status-received); }
.btn-received:hover { background-color: #e68a00; }
.btn-solved { background-color: var(--status-solved); }
.btn-solved:hover { background-color: #3d8b40; }


/* Tables */
.table-responsive {
    overflow-x: auto;
}

.report-table {
    width: 100%;
    border-collapse: collapse;
    margin-top: 10px;
    font-size: 14px;
}

.report-table th, .report-table td {
    padding: 10px;
    text-align: left;
    border-bottom: 1px solid var(--border-color);
}

.report-table th {
    background-color: #f4f4f4;
    font-weight: bold;
}

.action-btn {
    padding: 5px 10px;
    font-size: 12px;
    width: auto;
    background: #2196F3;
}
.action-btn:hover {
    background: #0b7dda;
}

.msg-success { color: green; margin-top: 10px; text-align: center; }
.msg-error { color: red; margin-top: 10px; text-align: center; }